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Skills workshop

Active listening training

Active listening training for leaders and teams whose conversations move fast but miss the point. People learn to hear what is actually being said, check their understanding and respond in a way that makes others want to speak up.

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Led by ICF & IMC certified coaches
Duration
Customizable
Format
Interactive workshop
For
Leaders, managers and teams
Led by
ICF and IMC certified coaches
285+

corporate clients

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The challenge

People are talking. Very little is being heard.

  1. 01

    In one-to-ones the manager is composing a reply before the other person finishes, so the real concern never comes out.

  2. 02

    Customers and colleagues repeat themselves because nobody checked what they meant the first time.

  3. 03

    Meetings fill with people waiting for their turn to talk, and decisions rest on half-understood information.

Who it's for

Designed for the people who carry the work.

Active Listening Training works best when the right people are in the room. These are the groups we design it for.

01Managers and team leadersRunning one-to-ones, reviews and team meetings where listening shapes trust.
02Customer-facing teamsHandling client conversations where a misunderstanding costs time and goodwill.
03Cross-functional teamsWorking across functions where assumptions travel faster than facts.
04Emerging leadersBuilding the listening habits that coaching and influence depend on.

Outcomes

What changes after Active Listening Training.

Practical shifts your people take back to work the next day, and keep using.

01Full attentionPeople notice and manage the distractions and habits that pull them out of a conversation.
02Checked understandingParaphrasing and summarizing become routine, so fewer messages are misread or repeated.
03Better follow-up questionsListeners ask questions that draw out the real issue rather than steering it.
04People speak upColleagues share more when they feel heard, including concerns and bad news.
05Calmer hard conversationsListening first lowers the temperature when emotions run high.
06Fewer wrong assumptionsDecisions rest on what was actually said, not on what someone expected to hear.

Program

5 modules, built for real work.

Each step mixes short input with practice on your own situations, so the learning sticks.

Module 01 of 05

Why we stop listening

The habits that get in the way: interrupting, solving too early and listening only to reply.

  • Levels of listening
  • Personal listening habits
  • Internal distractions

How it runs

The format, and what's included.

Duration
Customizable
Format
Interactive workshop
For
Leaders, managers and teams
Led by
ICF and IMC certified coaches

What's included

  • Pre-workshop conversation to understand your context
  • Practice on real workplace conversations
  • Peer observation and feedback
  • Practical listening tools to use the next day
  • Led by ICF and IMC certified coaches
Built around your organizationEvery program starts with a short diagnostic. We adapt examples, cases and practice to your industry, culture and goals.
Book a team diagnostic →
ICF & IMCcertified coaches
Onlineor in-person, worldwide
Since 2015MENA · Asia · Europe
Bring Active Listening Training to your teams.Request a proposal →

Related

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FAQ

Questions about Active Listening Training.

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What does active listening training involve?

It is practical. Participants look at their own listening habits, then practice attention, paraphrasing, summarizing and clarifying questions on real workplace conversations, with feedback from peers and the coach.

Who benefits most from listening skills training?

Managers who run one-to-ones and reviews, customer-facing staff, and anyone working across teams. Listening is the base skill underneath coaching, feedback and influence.

Is this a one-off active listening workshop or a longer program?

Format and duration are agreed upon with you. It can run as a stand-alone active listening workshop or sit inside a wider leadership or coaching program.

Can listening really be trained?

Yes. Most poor listening is habit, not ability. Once people see their habits and practice alternatives with feedback, the difference shows in how their conversations go.

Who delivers it?

The workshop is led by ICF and IMC certified coaches, for whom deep listening is a core professional skill.

Request a proposal

Share a few details. Our team will come back to you within one working day.

  1. 1We reply to understand your goals.
  2. 2We run a short diagnostic with you.
  3. 3You get a clear proposal, tailored to you.

Request a proposal →