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Choose your platform to create an account or sign in. Need help? Raise a ticket and our support team will take it from there.

Support & ticketingLogin problems, sessions, billing or certificates. We're here to help.

Support ticket

Tell us what's wrong. We'll take it from there.

Every ticket gets a reference number and goes straight to the right team, so you never have to explain twice.

Login & accessPasswords, invites, locked accounts
SessionsBooking, rescheduling, coach changes
BillingInvoices, payments, purchase orders
CertificationICF hours, certificates, transcripts

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Use the reference number from your confirmation email.

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For new enquiries, partnerships or anything that is not a support issue.

FAQ

Common questions.

Still stuck? Raise a ticket and we will help.

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Which platform should I sign in to?

If your organization uses Team Transformation for coaching, use the Client platform. If you are a Team Transformation coach, use the Coach platform.

I forgot my password. What do I do?

Open the sign-in page for your platform and choose the forgotten password option. If you still cannot get in, raise a ticket with the category Login and access.

How do I reschedule a coaching session?

You can manage sessions from the platform. If a session is within 24 hours, raise a ticket so our team can help.

Where do I find my invoices?

Raise a ticket with the category Billing and invoices, and include your organization name. Our finance team will send them to you.

How do I get my ICF coaching hours or certificate?

Raise a ticket with the category Certification and ICF hours. Include your program name and dates.