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Leadership workshop

Conflict management training for tough conversations

Conflict management training for leaders whose teams either avoid conflict or let it explode. Participants learn to raise difficult issues early, stay calm when emotions rise and reach agreements that hold.

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Led by ICF & IMC certified coaches
Duration
Customizable
Format
Online or in-person
For
Managers, team leaders and HR professionals
Led by
ICF and IMC certified coaches
285+

corporate clients

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The challenge

Conflict is avoided until it explodes.

  1. 01

    Two senior colleagues have not spoken properly in months, and their teams have picked sides.

  2. 02

    A manager delays a hard conversation about behavior until a complaint lands with HR.

  3. 03

    Meetings where nobody disagrees, followed by decisions nobody supports.

Who it's for

Designed for the people who carry the work.

Managing Conflict and Tough Conversations works best when the right people are in the room. These are the groups we design it for.

01Line managersWho handle team conflict and need to step in early and fairly.
02Team leadersWhose teams have tension that is quietly hurting delivery.
03HR professionalsWho mediate disputes and coach managers through difficult conversations.
04Senior leadersWho need to resolve disagreements between peers and functions.

Outcomes

What changes after Managing Conflict and Tough Conversations.

Practical shifts your people take back to work the next day, and keep using.

01Spot conflict earlyRecognize the signs of team conflict before it becomes a formal issue.
02Welcome the hard conversationRaise difficult topics clearly and respectfully, without delay.
03Stay composedManage your own reactions when the other person becomes defensive or emotional.
04Find the real issueMove past positions to the interests and needs underneath.
05Agreements that holdReach clear, specific agreements and follow them up.
06Healthy disagreementHelp teams debate ideas openly without damaging relationships.

Program

5 modules, built for real work.

Each step mixes short input with practice on your own situations, so the learning sticks.

Module 01 of 05

Understanding conflict

Why conflict happens at work and how it can be useful when handled well.

  • Sources of team conflict
  • Task versus relationship conflict
  • Personal conflict styles

How it runs

The format, and what's included.

Duration
Customizable
Format
Online or in-person
For
Managers, team leaders and HR professionals
Led by
ICF and IMC certified coaches

What's included

  • Pre-workshop discussion with HR on typical conflict situations
  • Role plays based on participants' real cases
  • Conversation planning tools
  • Personal conflict style reflection
  • Facilitation by ICF and IMC certified coaches
Built around your organizationEvery program starts with a short diagnostic. We adapt examples, cases and practice to your industry, culture and goals.
Book a team diagnostic →
ICF & IMCcertified coaches
Onlineor in-person, worldwide
Since 2015MENA · Asia · Europe
Help your leaders handle conflict early and well.Request a proposal →

Related

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FAQ

Questions about Managing Conflict and Tough Conversations.

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What does conflict management training cover?

Understanding sources of conflict, preparing for and holding difficult conversations, handling emotions and defensiveness, finding interests behind positions, and mediating team conflict as a leader.

Is this difficult conversations training or conflict resolution training?

Both. Participants practice opening and holding difficult conversations, and learn conflict resolution methods for reaching agreements that last.

Will participants practice on real situations?

Yes. Role plays use situations participants bring, with confidentiality agreed at the start.

How is it delivered?

Online or in-person, with duration agreed upon with you.

Who facilitates?

ICF and IMC certified coaches from Coach Transformation Academy (CTA), experienced in coaching leaders through high-stakes conversations.

Request a proposal

Share a few details. Our team will come back to you within one working day.

  1. 1We reply to understand your goals.
  2. 2We run a short diagnostic with you.
  3. 3You get a clear proposal, tailored to you.

Request a proposal →