Background Checks for Job Candidates

Background Checks for Job Candidates

About Us

Get the skills, guidance, and resources you need to make a big difference in your contact center operations that can lead to a big difference

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Project Infomation

OfficeDrop scans paper documents into digital files. Its clients include hospitals that want to archive patient records and a minister with too many hand-written sermons. Prasad Thammineni started the company in 2007 and opened his doors to clients a year later.
Checking the backgrounds of job candidates to ensure that only trustworthy employees handle client documents (without violating candidate privacy or breaking the bank).
  • Client : Insight Studio
  • Date : 20 Feb, 2018
  • Skills : Project Planning

Challenge & Solution

The need to do background checks came up in the start-up phase, when participants in a focus group said they were nervous about entrusting strangers with private documents.
Candidate identity information
The first piece of the package is the Social Security number and address check, which confirms the candidate’s name and date of birth and also shows where he or she has lived.
Criminal record check
The criminal checks can get complicated because authorities keep records in a wide range of courts. Kroll suggested that Mr. Thammineni pull data from three sources.
Court record information
Kroll also recommended digging into federal court records that contain information about crimes committed across state lines and tried by federal courts for other reasons.

Our Process

Driving records came last. This check is crucial because employers can be liable for accidents that happen on company time. In addition, Ms. DeLoach said, the data can offer insights, flagging those who flout the law or abuse drugs or alcohol.
01
Improve sales & operations & production planning
02
Determine the right inventory level
03
Optimize the supply chain for perfect order planning
04
Improve sales & operations & production planning

Result Driven

OfficeDrop now pays $100 to $175 for every candidate, depending on how many states he or she has lived in. When Mr. Thammineni wants to hire a new employee, he enters the person’s name and Social Security number in OfficeDrop’s online Kroll account; in less than a week, he receives a seven- or eight-page report. (Credit: nytimes.com)
Reduced lead time by 43%
Decreased variability by 50%
Lowered the risk of back-order by 95%
Increased stock for finished goods by 10%
Includes
  • Intelligent matching of executives to coaches & mentors
  • Priority matching with premium coach access
  • Strategic transformation kickoff with C-suite and organizational alignment
  • Leadership diagnostics and talent gap analysis
  • Dedicated coaching and mentoring journeys (ICF + IMC certified)
  • Unlimited 1:1 coaching and mentoring sessions
  • Quarterly transformation strategy reviews
  • Executive performance dashboards and enterprise insights
  • Customized VOI tracking
  • Dedicated Organization Success Partner
Key Outcomes
  • Enterprise-wide leadership alignment
  • Future-ready executive capability
  • Measurable coaching impact
Includes
  • Team diagnostics and talent gap analysis
  • Customized team and group development plan
  • Team alignment workshops
  • Customized team coaching sessions
  • Customized team mentoring sessions
  • Dedicated coach and mentor support
  • Progress dashboards for HR and L&D
  • Integrated engagement analytics grounded in Value on Engagement (VOE)
Key Outcomes
  • Higher team engagement and cohesion
  • Faster capability growth for mid-level leaders
  • Operational performance uplift
Includes
  • Confidential 1-to-1 coaching and mentoring
  • Emotional grounding and clarity-focused conversations
  • Guided alignment journeys around purpose, values, and balance
  • Ethical boundaries by design, no linkage to performance evaluation
  • Only anonymized engagement insights shared with the organization
  • Customized outcomes measurement and Value on Investment (VOI) tracking
  • Dedicated Organizational Growth Partner
  • Four sessions per month
Key Outcomes
  • Reduced burnout and emotional fatigue
  • Improved engagement and retention
  • Sustainable human performance across the organization